At jom99, protecting the personal data of our players is a responsibility we take seriously. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights available to you as a jom99 account holder. Please read it carefully alongside our Terms & Conditions.
All data transmitted between your device and jom99 is protected by 256-bit SSL/TLS encryption — the same standard used by Malaysian banking institutions. Personal data at rest is encrypted within secured infrastructure.
You have the right to access the personal data jom99 holds about you, to request corrections, and — subject to legal retention requirements — to request deletion. These rights can be exercised by contacting Player Support.
jom99 does not sell, rent, or trade your personal data to third-party marketers. Data is shared only with service providers directly necessary for platform operation and regulatory compliance.
jom99's data handling practices are designed in accordance with applicable personal data protection frameworks, including obligations arising from our gaming licence. KYC data is handled with strict confidentiality controls.
jom99 uses cookies to maintain session security, remember your preferences, and measure platform performance. No third-party advertising cookies are placed without your consent. You can manage cookie preferences in your browser settings.
Promotional communications from jom99 are only sent to players who have opted in. You may withdraw consent for marketing communications at any time through your account settings or by contacting Player Support.
1.1 jom99 ("we", "us", "our") operates the online casino and sportsbook platform accessible at jom99.bid and associated subdomains. For the purposes of this Privacy Policy, jom99 is the data controller responsible for the personal information collected through the Platform.
1.2 This Privacy Policy applies to all personal data collected from individuals who register an account, use the Platform, contact Player Support, or otherwise interact with jom99 through any channel. It should be read in conjunction with our Terms & Conditions.
2.1 Registration Data. When you create a jom99 account, we collect your full name, date of birth, email address, mobile number, and residential address. This information is required to establish and maintain your account and to verify your identity and age eligibility.
2.2 Identity Verification (KYC) Data. To comply with anti-money laundering regulations and our gaming licence obligations, we collect copies of government-issued identity documents (such as your MyKad or passport), proof of address documents, and documentation confirming your payment method. This data is processed securely and retained for the period required by applicable law.
2.3 Financial and Transaction Data. We collect records of deposits, withdrawals, wagers placed, game results, and bonus activity associated with your jom99 account. Payment instrument details (such as Touch 'n Go eWallet account references, FPX bank codes, or partial card numbers where applicable) are collected to process transactions. Full payment credentials are never stored on jom99 servers.
2.4 Technical and Usage Data. We automatically collect technical information when you access the Platform, including your IP address, browser type and version, operating system, device identifiers, session timestamps, pages visited, games launched, and referring URLs. This data is used to ensure platform security, detect fraud, and improve user experience.
2.5 Communications Data. Records of your communications with jom99 — including live chat transcripts, email correspondence, and any information voluntarily submitted through support channels — are retained to maintain service quality and resolve disputes.
2.6 Location Data. We collect general geographic location data derived from your IP address to support compliance with geographic eligibility requirements. We do not collect precise GPS-level location data.
2.7 Marketing Preferences. Where you have provided consent, we record your preferences regarding promotional communications and use these to personalise offers sent to your jom99 account or registered email.
3.1 jom99 processes your personal data for the following purposes:
4.1 Contract Performance. The majority of jom99's data processing is necessary for the performance of the contract between you and jom99 — namely, the provision of online casino and sportsbook services under our Terms & Conditions.
4.2 Legal Obligation. Processing of KYC documentation, transaction records, and certain fraud prevention data is required to comply with anti-money laundering legislation, gaming licence conditions, and other applicable legal obligations.
4.3 Legitimate Interests. jom99 processes technical and usage data on the basis of legitimate interests in maintaining Platform security, detecting fraud, improving our services, and protecting the business from abuse.
4.4 Consent. Marketing communications are sent only on the basis of your prior opt-in consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.
5.1 jom99 does not sell, rent, or trade your personal data to third parties for commercial purposes. Data is shared only in the following circumstances:
5.2 All third-party service providers who process personal data on behalf of jom99 are bound by data processing agreements and are required to implement appropriate technical and organisational security measures.
6.1 jom99 retains personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal, regulatory, and licensing retention requirements.
6.2 Account data and transaction records are generally retained for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements. KYC documentation may be subject to longer retention periods as required by applicable law.
6.3 Technical and usage data is typically retained for a period of up to twenty-four (24) months for security monitoring and service improvement purposes, after which it is anonymised or deleted.
6.4 Marketing preference data is retained until you withdraw consent or close your account, whichever is earlier.
6.5 Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with jom99's data disposal procedures.
7.1 jom99 implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
7.2 Whilst jom99 takes data security seriously, no transmission over the internet or electronic storage method is completely secure. You play a role in your account's security by using a strong, unique password and enabling two-factor authentication from your jom99 account settings.
7.3 In the event of a personal data breach that poses a risk to your rights and interests, jom99 will notify affected individuals in accordance with applicable legal notification requirements.
8.1 jom99 uses cookies and similar tracking technologies to operate the Platform effectively. The following categories of cookies are used:
8.2 jom99 does not deploy third-party advertising or behavioural tracking cookies. You can manage cookie settings through your browser. Note that disabling essential cookies will prevent you from logging in to your jom99 account.
9.1 Subject to applicable law, you have the following rights regarding your personal data held by jom99:
9.2 To exercise any of these rights, contact jom99 Player Support with your registered email address and a description of your request. jom99 will respond within thirty (30) days. Identity verification may be required before the request is actioned.
10.1 The jom99 Platform is strictly for persons aged 21 years and above. jom99 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an underage individual, the relevant account will be immediately closed and the data deleted in accordance with our data retention procedures, subject to any legal reporting obligations.
10.2 If you are a parent or guardian and believe your child has registered a jom99 account, please contact Player Support immediately with supporting information.
11.1 The jom99 Platform may contain links to third-party websites or services (such as game provider microsites or payment provider portals). This Privacy Policy applies solely to jom99's own data processing activities. jom99 is not responsible for the privacy practices of third-party websites and encourages you to review the privacy policies of any third-party sites you visit.
12.1 jom99 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform operations. The "Last Updated" date at the top of this page indicates the most recent revision.
12.2 Material changes to this Privacy Policy will be communicated to registered Players via the registered email address or through a prominent notice on the Platform. Continued use of jom99 following the effective date of a revised Privacy Policy constitutes your acknowledgement of the changes.
13.1 If you have questions about this Privacy Policy, wish to exercise a data right, or have a privacy-related complaint, please contact jom99 Player Support:
13.2 jom99 is committed to resolving privacy concerns promptly and fairly. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.
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21+ only. Please gamble responsibly.